Track a player record request
Submit a missing-result, mixed-record or incorrect-result report using your PokerGrid account. You can check the review status without sending an email.
What to include
- Your name and a contact email.
- The exact PokerGrid page or record that needs correction.
- The current information and the correction requested.
- A reliable source, such as an organiser result sheet or official event page.
- Whether you are the person named, their authorised representative or the organiser.
What happens next
We will acknowledge the request, locate the relevant records and verify the source. We aim to respond within 30 calendar days and do not charge for a correction request. If a correction is refused, we will explain why and tell you how to ask that a statement be associated with the record where appropriate.
Account information
You can change many preferences in My Poker Grid. For an email-address change, account deletion or information you cannot edit yourself, contact us from the email attached to the account. We may ask for enough information to verify identity, but never send your password.
Send the request
Email rob@pokershop.com.au with the details above. A link to the affected page helps us respond faster.
POKERSHOP.COM.AU